In most cases bartender’s skill and knowledge are not where
they need to be. They need to learn and develop beyond their current
state in order to succeed for themselves and for the establishment.
A bartender who claims to know it all and is not willing to learn
will quickly lag behind and the establishment will certainly follow.
In this competitive business, quality staff is everything. An
ideal bartender must be able to sell, cater to clients needs,
be knowledgeable, have mad bar skills, great communication skills,
organized and must love to bartend.
No
matter what profession, if you’re not well trained you will
pick up bad habits and you won’t even know what you are
doing wrong or what you can do to improve, unless someone shows
you.
For
a FREE consultation call us. Let our experience benefit
you.
Actual comments from Bartenders with no real training:
• I’ve been bartending for X number of years and I
never took a course.
• If you’re hot people will come to your bar.
• I’m fast and I can handle volume, and I learnt on
the job.
• You learn as you go, don’t worry about it.
• If I don’t know the drink, I just tell the person.
• “We don’t make that here” or
• “We don’t have the alcohol for that”
or
• I just fake it, they don’t know anyway.
• I don’t need training, I know what I’m doing.
Actual
comments from Consumers:
• Doesn’t know what single malt scotch is? Maybe you
should learn something about what you sell.
• I’ll sit at a bar for a number of reasons, but I’ll
only stay if I feel welcomed, and the service is friendly and
efficient
• The bar is busy and the bartender is taking one order
at a time. We’ll never get served.
• The bartender touches money (very dirty) all night long
and then serves my drink with his/her fingers on the rim of the
glass. Now that’s bad.
• What do you mean you don’t have that alcohol, I
see it right behind you on the second row.
• I asked for spiced rum and coke and the bartender pours
dark rum. When I returned it, the bartender says “We don’t
have spiced rum”. I replied “Well then tell me, and
don’t treat me like a fool”. I then got up and left.
Customer service!
